6membership6membershipA 6clement Joshua service™Legal & Trust Center
E-Consent · Legal document

Electronic Communications Consent

Detailed terms governing applications, membership relationships, payment review, benefits, conduct, verification and status.

Version 0.9-draftUpdated 6 August 202618 sections111 detailed clauses
Statusdraft
Effective dateNot yet effective
Change typeinitial publication
ReacceptanceNot required yet
Before you continue

Understanding this document

This Electronic Communications Consent explains how 6membership may provide notices, records, requests, decisions, receipts, membership documents and other communications electronically.

It also explains how an applicant or member may electronically acknowledge policies, confirm information, authorise an action, accept a membership arrangement or provide an optional consent.

6membership is a membership service operated by 6clement Joshua under the laws of the Federal Republic of Nigeria, with mandatory local consumer, privacy and statutory rights preserved where they apply.

Electronic communication may occur through the official website, application forms, email, secure links, one-time passwords, membership pages, downloadable records and other authorised digital channels.

6membership currently uses Resend for transactional email delivery and Flutterwave for production payment processing. Provider-generated records may support delivery, transaction verification, refund-status, dispute and security evidence.

An electronic action has only the meaning clearly presented with that action. Selecting one checkbox, opening one link or entering one OTP does not grant unlimited consent for unrelated processing, marketing, payments, publicity or future contractual changes.

This Consent must be read with the Membership Terms and Conditions, Privacy and Data Protection Notice, Cookie and Tracking Technologies Policy, application-specific disclosures and the other policies referenced throughout this document.

Electronic consent must be connected to a clear action

A checkbox, button, OTP, link or electronic signature should identify the policy, transaction, declaration or permission being accepted. An electronic action must not be reused secretly as consent to a materially different purpose.

Scope

Who these Terms apply to

01

Visitors receiving disclosures through the 6membership website.

02

Applicants starting, saving or submitting a membership application.

03

Applicants accepting policies before payment or final submission.

04

Payers authorising or confirming a membership transaction.

05

Parents and guardians providing required electronic approval.

06

Household, business and organisation representatives acting electronically.

07

Approved members receiving cards, certificates, notices and renewal communications.

08

Persons using email OTPs, secure links or verification pages.

09

Persons submitting privacy, complaint, appeal or security requests.

10

Administrators creating, sending, receiving or recording official electronic communications.

Jump toDocument sections
1

Purpose and scope

The electronic interactions governed by this Consent.

1.1

Electronic delivery

6membership may provide application notices, policy documents, payment records, information requests, decisions, membership documents, renewal reminders, security alerts and other official communications electronically.

Electronic delivery may replace paper delivery where lawful, appropriate and accepted through the applicable process.

1.2

Electronic actions

An applicant or member may electronically submit information, select a tier, accept a policy, approve a declaration, confirm an email address, authorise a payment or request an administrative action.

The legal and operational effect depends on the wording presented when the action is taken.

1.3

Communications covered

A separate channel or document may govern a specialised transaction where additional formalities are required.

  • Application confirmations and information requests.
  • Policy notices and acceptance records.
  • Payment confirmations, receipts and refund-status notices.
  • Approval, denial, cancellation and membership-status notices.
  • Membership cards, certificates and verification information.
  • Renewal, expiry and service-change communications.
  • Privacy, security, complaint and appeal communications.
  • Guardian, household and representative confirmations.
1.4

No universal waiver

Agreeing to electronic communication does not waive a mandatory right, consumer remedy, privacy right or legal requirement that cannot lawfully be excluded.

It does not prevent a person from requesting an accessible alternative where applicable.

1.5

Related policies

The Membership Terms govern the underlying application and membership relationship.

The Privacy Notice governs information used to send and record communications.

The Policy Updates document governs later policy versions and renewed acceptance.

Related documents
Membership Terms and ConditionsPrivacy and Data Protection NoticePolicy Updates, Effective Dates and Change Log
2

Consent to electronic format

The general agreement to receive and complete relevant records electronically.

2.1

Electronic communications

By continuing through an electronic application or another process that clearly presents this Consent, the person agrees that relevant records may be provided electronically.

The agreement applies to the application, membership or request connected with the presented notice.

2.2

Limited scope

Consent to receive membership records electronically is not consent to optional marketing, advertising tracking, public use of photographs or unrelated data processing.

Separate optional permissions must be requested where legally or operationally required.

2.3

Paper copies

Electronic delivery does not automatically include a physical paper copy.

A printable electronic copy may be supplied where appropriate.

A physical document may be offered separately and may involve production or delivery conditions disclosed in advance.

2.4

Accessible alternatives

A person who cannot reasonably access an electronic communication because of disability, technical limitation or another protected circumstance may request an appropriate alternative.

The alternative may include accessible electronic formatting, assisted communication or another reasonable method.

Related documents
Accessibility and Official Communications Policy
2.5

Records requiring another form

Where applicable law, a court, regulator, financial institution or separate agreement requires a particular physical, witnessed, notarised or formally signed record, the electronic process will not be treated as automatically satisfying that additional requirement.

3

Electronic policy acceptance

How policy acceptance is presented and recorded.

3.1

Affirmative action

Policy acceptance may be recorded through a clearly labelled checkbox, button, signature field, OTP confirmation or comparable affirmative action.

Silence, inactivity or merely opening a page will not ordinarily be treated as acceptance where an affirmative action is required.

3.2

Policy identification

The acceptance interface must identify the relevant policy or group of policies.

Where several documents are accepted together, their names or understandable short labels must be displayed or linked before acceptance.

The interface must not conceal a material policy behind an unrelated button, preselected optional permission or generic statement that prevents reasonable review.

3.3

Current principal application acceptance set

The principal 6membership application acceptance set is presented in a controlled order so that the applicant can review the documents governing the application, information processing, payment, verification and future policy changes.

Where the production application requires this complete set, the acceptance record should preserve the individual policy identifier and version for each document rather than recording only a generic statement that policies were accepted.

  • Membership Terms and Conditions.
  • Privacy and Data Protection Notice.
  • Country-Specific Privacy Rights Addendum.
  • Cookie and Tracking Technologies Policy.
  • Application, Identity and Photograph Policy.
  • Payments, Taxes, Refunds, Chargebacks and Renewals Policy.
  • Anti-Fraud, Anti-Money-Laundering, Sanctions and Source-of-Funds Policy.
  • Membership Card, Certificate and Public Verification Policy.
  • Third-Party Service Providers List.
  • Electronic Communications Consent.
  • Policy Updates, Effective Dates and Change Log.
3.4

Version and effective date

The acceptance record should identify the applicable policy version or publication record.

This allows 6membership to determine which terms were presented when an application, payment or membership action occurred.

A later public version must not overwrite the historical version connected with an earlier acceptance event.

3.5

Opportunity to review

Policies should be accessible before the person completes the acceptance action.

Links should open the correct current document and should not lead to an empty, inaccessible or materially different policy.

Application policy links may open separately so the applicant can review them without losing entered application information.

3.6

No inappropriate pre-selection

A mandatory contractual acknowledgement may be presented as a required action before the person proceeds.

An optional consent must not be pre-selected where affirmative consent is required.

Required contractual acceptance and optional marketing consent should not be disguised as one inseparable choice where separate treatment is appropriate.

3.7

Copy of accepted policies

The person should be able to access or retain the accepted policies through the Legal & Trust Center, application confirmation or another reasonable method.

The public current version may later change, while the historical acceptance record remains connected to the version originally presented.

4

Electronic signatures and acknowledgements

How typed names, signatures and recorded actions may confirm intent.

4.1

Possible signature methods

An electronic signature or acknowledgement may include typing a name, drawing a signature, selecting an acceptance control, entering an OTP, confirming through a secure link or completing another clearly identified action.

The appropriate method depends on the transaction, risk, identity requirements and applicable law.

4.2

Intent to sign or acknowledge

The interface should make clear that the action is intended to confirm, accept, authorise or declare the identified matter.

A routine navigation button should not be treated secretly as a signature.

4.3

Attribution

6membership may use the registered email address, authenticated session, OTP, device information, timestamp, application reference and related evidence to determine who performed an electronic action.

No single technical record is guaranteed to prove identity in every circumstance.

4.4

Not a government-issued digital identity

An ordinary 6membership electronic signature or OTP confirmation is not a government-issued digital identity certificate.

It confirms only the action supported by the available evidence and process.

4.5

Higher-formality documents

A substantial investment, equity, board, financing, private-tier or strategic relationship may require a separately drafted and signed agreement.

A standard membership checkbox does not replace signatures, witnessing, corporate approvals, professional advice or other formalities required for that separate agreement.

Membership acceptance is not an equity agreement

Accepting the Membership Terms or requesting private consideration does not create ownership, shares, board rights, partnership, employment or investment obligations.

5

One-time passwords and secure links

The purpose and limits of OTPs and email confirmation links.

5.1

Purpose of an OTP

An OTP may confirm access to an email address, authorise a specific action, verify a session or strengthen confidence that the person completing an action controls the relevant communication channel.

The screen or message should identify the action for which the OTP is intended.

5.2

Limited authorisation

An OTP authorises only the action for which it was issued.

An OTP used to confirm an email address does not automatically authorise payment, public photograph use, marketing or a separate agreement.

5.3

Confidentiality

An OTP must be entered only into the official interface associated with the requested action.

The recipient must not send the OTP to an administrator, reviewer, social-media account or another person.

6membership staff must not ask for your OTP

A reviewer or administrator does not need the applicant’s email or payment OTP. A request to disclose it outside the official interface should be treated as suspicious.

5.4

Expiry and single use

An OTP or secure link may expire after a limited period and may be restricted to one successful use.

An expired or previously used code does not authorise a new action.

5.5

Unexpected codes

A person who receives an unexpected OTP or secure link should not complete the action.

The message may indicate an incorrect email address, attempted unauthorised access or another person’s mistake.

5.6

Email control is not complete identity proof

Successful email verification confirms control of the email channel at that time.

It does not independently prove legal name, age, photograph, guardian authority, beneficial ownership or payment ownership.

Related documents
Application, Identity and Photograph PolicySecurity, Account Access and Incident Response Policy
6

Electronic application submission

The declarations and consequences connected with submitting an application.

6.1

Submission action

Selecting the final submission action may confirm that the applicant intends to send the displayed application for processing.

The interface should distinguish saving a draft from submitting the completed application.

6.2

Accuracy declaration

The applicant may be required to confirm that the submitted information is accurate and not knowingly misleading.

The declaration applies to the information presented at submission and does not prevent correction of a genuine later-discovered error.

6.3

Representative declaration

A person acting for a household, younger applicant, business or organisation may be required to confirm their identity, role and authority.

Electronic confirmation does not create authority where the person does not actually possess it.

6.4

Application Reference

Successful submission may generate an Application Reference.

The reference confirms that an application record exists but does not confirm payment, approval or active membership.

6.5

Corrections after submission

A submitted application may become restricted from direct editing to preserve record integrity.

Corrections may require an authorised update, new declaration, identity re-verification or supporting evidence.

6.6

Repeated submissions

Submitting the same application repeatedly does not create multiple approval rights.

Duplicate records may be linked, restricted or investigated where necessary.

7

Electronic payment authorisation

The boundary between membership acceptance and the authorised Flutterwave transaction.

7.1

Separate payment action

Accepting membership policies does not by itself charge a payment method.

Where payment is required before review, the payer must separately complete the authorised Flutterwave checkout for the displayed amount and currency.

A payment action must remain linked to the correct application and must not be created merely from a policy-acceptance checkbox.

7.2

Checkout information

Before authorisation, the payer should receive the selected tier, billing period, amount, currency, tax treatment and material refund or renewal information.

The checkout should identify Flutterwave as the production payment integration and should state that payment does not guarantee application approval.

For a one-time membership option, the final duration and continuity conditions must be displayed before the payer can authorise payment.

7.3

Flutterwave and financial-institution authentication

Flutterwave, a participating bank, card issuer, mobile-money provider or another financial institution may require its own OTP, PIN, approval or authentication step.

That authentication is governed by the relevant provider or institution and must not be disclosed to 6membership staff.

6membership staff must not ask a payer to send a payment OTP, banking password, card PIN or card security code by email, telephone, social media or an administrator message.

7.4

No recurring authority by default

An ordinary monthly, yearly or one-time payment does not by itself authorise future recurring charges.

Automatic renewal may occur only where the payer receives clear recurring-payment information and expressly authorises the arrangement.

A stored transaction reference or earlier policy acceptance must not be treated as a future recurring-payment mandate.

7.5

Verified payment record

6membership may retain the Flutterwave transaction identifier and reference, the internal transaction reference, amount, currency, payer or customer details, verified status and other limited records necessary for payment administration.

A Flutterwave browser redirect, success page, screenshot, debit alert, applicant statement or webhook payload alone is not final proof that the correct payment succeeded.

Before an application is treated as paid or membership value is granted, trusted server-side logic must independently verify the transaction with Flutterwave and confirm the expected status, amount, currency, transaction reference and relevant customer or application relationship.

7.6

Webhooks, retries and duplicate protection

Flutterwave webhook requests must be authenticated using the provider-supported signature mechanism before they are trusted for processing.

Because provider callbacks and webhooks may be retried or delivered more than once, payment and refund event handling must be idempotent or use equivalent duplicate protection.

Where a webhook is delayed, missed or inconclusive, 6membership may re-query Flutterwave or use another authorised reconciliation process rather than assuming success or failure.

7.7

Refund-status communications

An internal decision approving a refund is different from submitting the refund to Flutterwave, Flutterwave accepting or processing it, and the refund reaching its final provider status.

A message must not state that a refund was submitted or initiated before the authorised Flutterwave process has accepted the refund request.

Provider statuses such as new, pending, succeeded or failed may be recorded where applicable, and a communication must not describe a refund as finally completed unless the verified provider record supports that conclusion.

A financial institution may require additional time to display a refund after Flutterwave reports the applicable completed or successful provider status.

7.8

Private 6clement Joshua consideration

The initial private 6clement Joshua consideration request does not require an immediate membership payment.

The electronic request must not contain a payment authorisation or imply that payment is required merely to submit the initial private consideration request.

Any later payment, investment, equity, financing or commercial arrangement requires the separate authorised process and documentation applicable to that relationship.

7.9

Detailed payment and provider rules

Payment verification, refunds, chargebacks, renewal rules and Flutterwave provider processing are governed by the dedicated payment and service-provider policies.

Related documents
Payments, Taxes, Refunds, Chargebacks and Renewals PolicyThird-Party Service Providers ListSecurity, Account Access and Incident Response Policy
8

Guardian and representative consent

Electronic approval supplied by a person acting for another applicant.

8.1

Required guardian involvement

Where a permitted younger applicant requires parent or guardian involvement, the guardian may receive an electronic approval request.

The request should identify the younger applicant, relevant membership process and action being approved.

8.2

Authority declaration

The guardian may be required to confirm their identity, relationship and authority.

Electronic approval does not validate a false guardianship claim.

8.3

Opportunity to review

The guardian should be able to review the relevant application information and policies before approving.

The younger applicant must not secretly complete the guardian confirmation using the guardian’s email or device.

8.4

Separate guardian action

The applicant’s submission and the guardian’s approval should remain distinguishable records.

One action must not be recorded falsely as though both persons completed it.

8.5

Withdrawal or cancellation

A guardian may request cancellation or withdrawal according to the applicable age, application, privacy and membership rules.

Withdrawal does not necessarily require deletion of payment, fraud-prevention, legal or historical records.

Related documents
Eligibility, Age and Guardian Consent PolicyPrivacy and Data Protection Notice
9

Electronic records and evidence

The information preserved to establish what action occurred.

9.1

Acceptance records

An electronic acceptance record may include the policy slug, version, acceptance time, Application Reference, Membership ID, user or applicant identifier, registered email and action performed.

9.2

Technical information

The record may also contain an Internet Protocol address, browser or device information, session identifier, request identifier and security events where proportionate.

Technical information supports attribution and integrity but must not be treated as infallible identity proof.

9.3

Email records

Transactional email may be delivered through Resend. Official email records may include the sender, recipient, subject, message body, Resend or other authorised provider message ID, timestamps and delivery events.

Internal and provider records may distinguish generated, queued, provider-accepted, delivered, bounced, rejected and complained-about states where those states are available.

A provider-accepted or delivered status does not guarantee that the recipient personally opened, read or understood the message.

9.4

OTP records

OTP records may identify that a code was generated, sent, expired, rejected or successfully used.

The ordinary record should not retain the usable plaintext OTP longer than operationally necessary.

9.5

Audit integrity

Material acceptance and communication records should be protected against unauthorised alteration.

An ordinary applicant or member must not be able to rewrite an historical policy version, acceptance time or administrator action.

9.6

Records may be challenged

An electronic record may be challenged where there is credible evidence of account compromise, technical error, impersonation, unauthorised access or incorrect attribution.

6membership may examine the complete record and surrounding evidence rather than relying on one log entry alone.

9.7

Payment and refund evidence

Payment evidence may include the 6membership transaction reference, Flutterwave transaction identifier, verified amount and currency, verification time, authenticated webhook event, refund identifier, provider status and relevant reconciliation events.

The record should preserve enough information to establish the transaction outcome without storing full card numbers, card security codes, banking passwords, payment PINs or usable payment OTPs as ordinary 6membership records.

Repeated webhook or callback deliveries may be recorded for idempotency, troubleshooting and audit purposes without creating repeated payment value or repeated refund actions.

10

Official electronic communication channels

The digital routes through which official notices may be delivered.

10.1

Official website

Policy documents, application notices, verification information and other communications may be displayed through the official 6membership website.

A copied page, unofficial domain or impersonating website must not be treated as an official communication.

10.2

Registered email

6membership may send official communications to the email address registered with the application or membership.

The person is responsible for maintaining reasonable access to that address and reporting a material change.

10.3

Secure links

A communication may contain a secure link to view or complete an action.

The recipient should verify the sender and destination before entering information.

A secure link may expire or become invalid after use.

10.4

Membership or application page

Where implemented, an authenticated application or membership page may display notices, records and required actions.

A dashboard notice may be supplemented by email where the matter is important.

10.5

Social media and informal messaging

An informal social-media post or personal message is not ordinarily the official channel for policy acceptance, identity-document submission, payment instructions or final membership decisions.

A public social account may direct a person to the authorised website or official email but should not replace the protected process.

10.6

Provider delivery

Resend supports transactional email delivery, while other approved hosting, network and infrastructure providers may support the electronic service.

An approved provider may process routing, delivery, security, diagnostic and limited message information necessary for its assigned role.

Flutterwave separately supports payment-related electronic events, transaction verification, refund processing and payment-status records.

Related documents
Third-Party Service Providers List
11

Delivery, receipt and effectiveness

When a notice is treated as sent, delivered or effective.

11.1

Sent status

A generated or sent status means 6membership created or submitted the communication through the authorised delivery process.

It does not necessarily mean that Resend or another authorised delivery provider accepted the message or that the recipient’s destination system received it.

11.2

Provider acceptance

Provider acceptance means Resend or another authorised delivery provider accepted the message for processing.

It does not guarantee inbox placement, personal review, successful display on every device or final delivery where a later bounce or rejection occurs.

11.3

Delivered status

A delivered status means the provider reports successful delivery to the destination system.

The recipient may still miss the message because of filtering, account access, mailbox rules or another issue.

11.4

Failed or bounced delivery

A failed, bounced or rejected message may require correction of the address or another communication method.

6membership may ask the person to verify or update their contact information.

11.5

Effective date of a notice

A communication takes effect according to the applicable policy, transaction, legal rule or date stated in the notice.

A policy change is not necessarily effective merely because an internal draft was created or an email was prepared.

11.6

Important notices

For a material denial, refund, suspension, policy change, privacy incident or other important matter, 6membership may use more than one appropriate electronic channel.

The method should reflect the significance, urgency and available verified contact information.

12

Contact and device responsibilities

Steps applicants and members should take to receive communications securely.

12.1

Accurate email address

The applicant must provide an email address they are authorised to use and can access.

Using another person’s address without authority may expose private communications and prevent proper verification.

12.2

Updating contact details

A member should report a change or loss of access to the registered email address promptly.

A contact change may require identity verification before protected records are redirected.

12.3

Email and device security

The person should protect the registered email account and devices through reasonable security measures.

A compromised email account may allow another person to view notices or attempt unauthorised actions.

12.4

Mailbox filtering

Applicants and members should review spam, junk and filtered folders where an expected message is missing.

Adding an official sending address to permitted senders may improve delivery but does not guarantee it.

12.5

Shared devices

A person using a shared or public device should sign out, close sensitive pages and avoid saving private records unnecessarily.

Local downloads and browser history may remain accessible to another device user.

12.6

Suspicious messages

A person should not follow an unexpected payment, password, OTP or identity-document request without verifying the sender and destination.

Suspected phishing or impersonation should be reported through the official security channel.

13

Transactional and marketing communications

The distinction between necessary service notices and optional promotion.

13.1

Necessary service communications

6membership may send communications reasonably necessary to administer an application, payment, membership, security matter, privacy request, complaint or legal obligation.

These messages may continue where their processing relies on contract, legal obligation, security, legitimate interests or another applicable lawful basis.

13.2

Examples of necessary messages

The fact that a necessary message is sent by email does not automatically make it marketing.

  • Email verification and OTP messages.
  • Application receipt and information requests.
  • Payment and refund-status records.
  • Approval, denial and membership-status notices.
  • Security and account warnings.
  • Policy updates requiring notice.
  • Renewal and expiry communications.
  • Responses to privacy and complaint requests.
13.3

Optional marketing

Promotional communications unrelated to necessary administration will use an appropriate lawful basis and provide an opt-out where required.

Optional marketing consent must not be hidden inside an unrelated mandatory application declaration.

13.4

Marketing withdrawal

A person may withdraw or opt out of covered optional marketing.

The preference may take a reasonable operational period to apply to communications already prepared or in transmission.

13.5

Necessary notices may continue

Withdrawing from optional marketing does not prevent essential application, payment, security, membership, privacy or legal communications.

13.6

Cookie consent is separate

Consent to optional browser technologies does not automatically authorise promotional email.

An email-marketing choice does not automatically alter browser cookie settings.

Related documents
Cookie and Tracking Technologies PolicyPrivacy and Data Protection Notice
14

Withdrawal of consent and alternative delivery

How optional consent may be withdrawn and how electronic delivery preferences may change.

14.1

Withdrawal of privacy consent

Where personal-information processing relies on consent, the person may withdraw that consent through the applicable privacy or preference channel.

Withdrawal does not invalidate processing that was lawful before withdrawal.

14.2

Processing under another lawful basis

Withdrawal of consent does not automatically stop processing required for contract performance, fraud prevention, payment records, legal obligations, security, complaints or legal claims.

The applicable Privacy Notice explains the relevant processing grounds.

14.3

Changing electronic-delivery preference

A person may request an available alternative delivery method for future communications.

The request may require identity verification and may not apply where the service can reasonably operate only through an electronic process.

14.4

Effect on service

Where electronic communication is essential to secure application or membership administration, refusing every available electronic method may make the service impractical or unavailable.

6membership should explain the material consequence before ending or restricting the process where reasonably possible.

14.5

Paper-production or delivery charge

Where an optional physical document is requested, a disclosed production or delivery charge may apply.

A charge must not be used to prevent access to a record that applicable law requires to be provided without charge.

14.6

Historical electronic records

Changing future delivery preference does not require deletion of earlier electronic communications, acceptances or evidence that must lawfully be retained.

15

Security, fraud and unauthorised electronic actions

How compromised, forged or disputed electronic communications are handled.

15.1

Official domain and addresses

Applicants and members should verify that website links use the authorised 6membership domain and that official messages originate from recognised addresses.

A similar-looking domain or display name may be used for impersonation.

15.2

Forged communications

A person must not create or alter an email, approval, receipt, policy acceptance, card, certificate or verification page to make it appear that 6membership issued or accepted it.

15.3

Unauthorised action reports

A person who believes an application, acceptance, payment, contact change or other action occurred without authority should report it promptly.

6membership may restrict the affected process while the report is investigated.

15.4

Investigation records

Relevant email, OTP, session, device, payment, application and audit records may be reviewed to determine what occurred.

Access should remain limited to authorised personnel.

15.5

No automatic conclusion

Use of a correct email address, device or OTP does not automatically resolve every allegation of compromise or coercion.

The complete circumstances and available evidence should be considered.

15.6

Protective action

Protective action may include expiring links, disabling sessions, changing contact details, rotating credentials, pausing payments, restricting a card or requiring renewed verification.

Related documents
Security, Account Access and Incident Response PolicyBrand, Intellectual Property and Anti-Impersonation Policy
16

Privacy, retention and provider processing

How communication and consent records are protected and stored.

16.1

Information processed

Electronic communication records may contain names, email addresses, application references, Membership IDs, policy versions, message content, timestamps, delivery status, device information and security events.

16.2

Processing purposes

Records may be processed to deliver communications, demonstrate acceptance, administer applications, resolve disputes, prevent fraud, respond to rights requests and comply with legal obligations.

16.3

Service providers

Approved providers may process electronic records for assigned functions, including Resend for transactional email delivery and Flutterwave for payment, refund and transaction-status processing.

Hosting, database and network providers may also process communication metadata needed to operate, secure and record the service.

The relevant providers and their roles are described in the Third-Party Service Providers List.

Related documents
Third-Party Service Providers List
16.4

Retention

Acceptance and communication records may be retained for application administration, membership history, payment disputes, security, accountability, legal obligations and claims.

The appropriate period depends on the record and associated relationship.

16.5

Deletion and restriction

Applicable privacy rights may allow deletion or restriction of particular communication information.

A request may be limited where the record must remain to demonstrate a policy acceptance, payment authorisation, fraud event, status decision or legal obligation.

16.6

Privacy rights

A person may exercise applicable access, correction, deletion, restriction, objection, withdrawal and complaint rights through the official privacy process.

Related documents
Privacy and Data Protection NoticeCountry-Specific Privacy Rights AddendumData Retention, Deletion and Records Policy
17

Policy changes and renewed acceptance

How later policy versions become effective for applicants and members.

17.1

New policy versions

6membership may publish a new policy version where legal, operational, provider, security or membership requirements change.

The new version should identify its publication and effective information.

17.2

Changes not always requiring new acceptance

A typographical correction, clearer explanation, updated contact address or change that does not materially alter rights and obligations may not require renewed acceptance.

17.3

Material changes

A material change may include a substantial new obligation, payment term, public-information use, dispute provision, recurring charge or processing purpose.

The significance must be assessed according to the affected relationship and applicable law.

17.4

Renewed acceptance

Where renewed acceptance is legally or operationally required, the member may be asked to review and affirmatively accept the new version.

The record should identify the new version and acceptance action.

17.5

No improper retrospective effect

A later policy will not be used retrospectively to authorise an earlier unauthorised charge, invalidate a mandatory right or convert an unlawful action into a lawful one.

17.6

Refusal of a required update

Where a material policy update is necessary to continue a future service lawfully, refusal may prevent renewal or continued use of the affected feature.

The effect should be explained clearly and mandatory existing rights remain preserved.

Related documents
Policy Updates, Effective Dates and Change Log
18

Disputes, complaints and official contacts

How electronic records and communications may be challenged.

18.1

Missing or failed communication

A person may report an expected communication that was not received, was sent to an incorrect address or contained inaccessible or incorrect information.

6membership may review delivery and account records and may resend or correct the communication where appropriate.

18.2

Disputed acceptance or signature

A person may dispute an electronic acceptance, signature, OTP use or application submission they believe was unauthorised or incorrectly recorded.

The complaint should identify the affected action and available supporting information.

18.3

Record review

6membership may review the relevant policy version, acceptance record, email, session, OTP, payment and security evidence.

A confirmed error should be corrected while preserving an appropriate audit trail.

18.4

Internal complaint

An applicant or member may use the official complaint process to challenge an electronic communication or record outcome.

A serious security restriction may remain temporarily while the complaint is assessed.

Related documents
Complaints, Appeals and Dispute Resolution Policy
18.5

External rights

Nothing in this Consent removes a mandatory right to contact an applicable consumer authority, privacy regulator, court, financial institution or other competent body.

18.6

Application communications

Application, acceptance, payment and decision communication questions may be sent to applications@6membership.com.

18.7

Membership administration

Approved-membership records, cards, certificates, renewals and status communications may be sent to admin@6membership.com.

18.8

Privacy and security

Privacy requests may be sent to privacy@6membership.com.

Suspicious links, phishing, exposed credentials and unauthorised electronic actions may be reported to security@6membership.com.

Cross-reference

Related policies

Membership Terms and Conditions

The contractual framework accepted through electronic actions.

Privacy and Data Protection Notice

Processing of communication, consent and acceptance records.

Country-Specific Privacy Rights Addendum

Withdrawal, objection, access, deletion and complaint rights.

Cookie and Tracking Technologies Policy

Separate choices concerning browser storage and optional tracking.

Application, Identity and Photograph Policy

Identity evidence supporting electronic attribution.

Payments, Taxes, Refunds, Chargebacks and Renewals Policy

Checkout authorisation, receipts and recurring-payment rules.

Membership Card, Certificate and Public Verification Policy

Electronic delivery of membership cards and certificates.

Third-Party Service Providers List

Hosting, database, network and email-delivery providers.

Security, Account Access and Incident Response Policy

OTP, account, phishing and unauthorised-action controls.

Data Retention, Deletion and Records Policy

Retention of acceptance, email and audit evidence.

Complaints, Appeals and Dispute Resolution Policy

Disputed acceptance, communication and electronic-record procedures.

Policy Updates, Effective Dates and Change Log

New versions, material notices and renewed acceptance.

Official channels

Contact points

Application communicationsapplications@6membership.com

Application submissions, policy acceptance, payment notices and application decisions.

Membership administrationadmin@6membership.com

Approved-member records, cards, certificates, renewals and status communications.

Privacy requestsprivacy@6membership.com

Consent withdrawal, access, correction, deletion, restriction and communication-data questions.

Security reportssecurity@6membership.com

Phishing, suspicious links, OTP misuse, unauthorised actions and compromised communication channels.

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